Mail Pricing

Simple, pay-as-you-go pricing.

Starter ¥3,800p/mo
30-day money-back guarantee

Ideal for personal use: your virtual mailbox in Tokyo. Just the basics for receiving, storing, and forwarding your Japanese mail. At your request, we scan, translate, and pay bills.

What's included
  • Your own virtual address in Japan
  • Free cloud storage of digitized mail
  • Secure mail disposal when requested
  • Email notification for received mail
Basic ¥9,800p/mo
30-day money-back guarantee

For the digital nomad or sole entrepreneur, a Minato-ku business address for company incorporation. Get your physical mail digitized and translated summaries with 1-click.

What's included
  • Your own virtual address in Japan
  • Email notification for received mail
  • 15 mail scans included per month
  • 15 translation summaries included per month
  • Register your corporate address
Pro ¥88,000p/mo
30-day money-back guarantee

For SMEs, focus on your business and let us handle the paperwork with this mail-handling plan designed for remote teams. Report to global HQ with our translated summaries.

What's included
  • Your own virtual address in Japan
  • Email notification for received mail
  • 110 mail scans included per month
  • 110 translation summaries included per month
  • Register your corporate address
  • Audit trails
* Processing fee for bills below ¥50,000 is ¥500 + 3% of the amount, for bills above ¥50,000 is 4% of the amount
All plans include:
  • Your own virtual address in Japan
  • Pay bills on demand
  • Emails notification for received mail
  • On-demand mail scans

Why Choose Us?

We do all the work for you

You don’t have the time to jump through hoops. That’s why we do everything for you. From scanning, translating, and securely storing—to shredding and even paying your bills.

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Superior customer support

If you ever have any questions, our digital mailroom customer service team are the best in the business. And, most importantly, they all speak fluent English.

Security focused

Security is our #1 priority. All your mail stays under 24/7 surveillance or can be shredded to ensure your privacy. Once your mail is digitally converted, it’s encrypted with 256-bit encryption level technology.

Absolute flexibility

Whether you’re in the office, travelling the globe, or drinking cocktails on the beach, you’ll always have 100% access to all your mail and documents.

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Full feature list comparison

Starter Basic Standard Pro
¥3,800 ¥9,800 ¥28,000 ¥88,000
Feature Breakdown
Your own virtual address in Japan
Free cloud storage of digitized mail
Secure mail disposal when requested
Email notification for received mail
Unlimited outside-envelope-only scans
Multiple access accounts
Mail forwarding *
Included content scans ** 0 15 p/mo 60 p/mo 110 p/mo
Translation summary of scanned content*** 0 15 p/mo 60 p/mo 110 p/mo
We'll pay your bills as requested ****
Register your corporate address
Audit trail functionality
  • * Mail forwarding: Cost + Processing fee (¥500 + 3% of the Cost)
  • ** ¥180 per mail for content scans
  • *** ¥300 per mail for Translation summary of scanned content
  • **** Processing fee for bills below ¥50,000 is ¥500 + 3% of the amount, for bills over ¥50,000 - 4% of the amount.

Additional Details

Shredding of mail
All plans offer free shredding of mail you no longer want. Once your documents have been scanned, you can request for the physical copies to be shredded and recycled. Secure disposal as an extra.

If you would like us to dispose of certain private documents, we can dissolve on demand for an extra cost.
Cancelation policy
We will charge you a cancellation fee of ¥5,500.
Reactivation fees
Reactivation fee: ¥10,000
Adding additional accounts
¥1,500 for each additional user (recurring monthly)
Content scan details
You won't be charged extra for scanning as long as your mailed documents are 20 pages or less.
+ ¥15 per page for less than A4 docs over 20 pages
+ ¥20 per page for odd shaped/larger than A4 over 20 pages
Mail opening policy
Within 24 hours. If requested before 2pm it will be done by the close of business on the same day.

Happy Customers

Don’t just take our word for it

“My mail is making it to me in South Korea regularly and securely.”

After spending 10 years based in Tokyo as an expat you accumulate a lot of correspondence which doesn’t go away the minute you leave. Thanks to TokyoMate bringing this service (finally) to Japan, it was a worry I crossed off my list. The process is simple, online, and offers various levels of service so you have choices. My mail is making it to me in South Korea regularly and securely.

Paul Hardisty, President & Representative Director, Sports Footwear & Apparel Industry

“TokyoMate has been truly INVALUABLE in helping me manage my Japanese investment and business dealings when I am outside of Japan.”

Their service has proven to be much, much more than virtual mail forwarding. They assist with getting me copies of all my Japanese correspondence, utility bills and government notices, provide a bill payment facility when I am outside of Japan, and even help translate correspondence I don’t understand. They’re practically my Japanese Concierge at a fraction of the cost I was previously paying property managers, assistants, and translators etc. for the same service(s).

Managing Director (Asia Pacific), International Trading Company