Frequently Asked Questions
If I upload my personal information, how does TokyoMate keep my data secure?
We only use the most advanced, adaptive hashing, and a secure network with SSL and heavy-duty VPN to protect your data. Your credit card information is kept secure with Stripe; renowned as one of the world’s safest payment platforms.
Is it complicated to use?
No, it’s really easy to use. Simply redirect your mail to your TokyoMate address, then relax knowing we’ll sort, digitise and translate all your mail for you. Once you’re set-up, it’s simple to arrange for TokyoMate to pay your bills too. In fact, it only takes a single click.
I don’t want to miss important mail. Can TokyoMate provide stable services?
Absolutely. Our team includes expert server engineers who maintain TokyoMate’s secure servers. They ensure the correct systems are in place, updated and maintained, so your TokyoMate experience is always smooth and stable.
Does MaiMate store my physical mail?
According to postal law in Japan, we’ll store any mail we received on your behalf for 7 years. It’ll remain securely stored in a locked safe in a private, guarded location in Azabu-juban. However, if you’d prefer, we can shred your mail for you. Just let us know.
How do I redirect my mail to a new address?
Where possible, we’ll arrange for your mail to be redirected for you. However, for certain accounts, you’ll be required for verification. In this case, we’ll be happy to support you as a third-party in any calls, making it quick, easy and stress-free for you. In addition to that, we will send you a monthly envelope as requested, where you can put all the mail. Putting that on a post box, then we will digitize your mail for you.
How much is it to use TokyoMate? From what point should I pay, and how?
Please check our Pricing Page here for more information on pricing and what’s available with each plan.
How do I pay?
After your 30-day free trial, we’ll send you a Stripe payment email, which you can quickly pay with just the click of a button. Then, you don’t have to do a thing, payment will be on a simple, monthly subscription scheme.