Frequently Asked Questions
If I upload my personal information, how does TokyoMate keep my data secure?
We only use the most advanced adaptive hashing, secure network with SSL, and heavy-duty VPN to protect your data. Your credit card information is kept secure with Stripe—renowned as one of the world’s safest payment platforms.
Is it complicated to use?
No, it’s straightforward to use. Simply redirect your mail to your TokyoMate address, then relax, knowing we’ll sort, digitize, and translate all your mail for you. Once you’re set-up, it’s simple to arrange for TokyoMate to pay your bills, too. In fact, it only takes a single click.
I don’t want to miss important mail. Can TokyoMate provide reliable service?
Absolutely. Our team includes expert server engineers who maintain TokyoMate’s secure servers. They ensure the correct systems are in place, updated, and maintained, so your TokyoMate experience is always smooth and stable.
Does TokyoMate store my physical mail?
According to postal law in Japan, we’ll store any mail we received on your behalf for 7 years. It will remain securely stored in a locked safe in a private, guarded location in Azabu-juban. However, if you’d prefer, we can shred your mail for you. Just let us know.
How do I redirect my mail to a new address?
Where possible, we can arrange for your mail to be redirected to you. However, for certain accounts, verification is required. In such cases, we’ll be happy to support you as a third-party in any calls, making the switch quick, easy, and stress-free. In addition to that, we will send you a monthly envelope as requested, where you can put all the mail. Put that in the post, and then we will digitize your mail for you.
How much is it to use TokyoMate? From what point should I pay, and how?
Please check our Pricing Page here for more information on pricing and what’s available with each plan.
What kind of tasks can my virtual assistant do for me?
Anything a normal assistant could do for you. Manage your inbox, manage your calendar, data entry, make bookings for hotels/restaurants/travel, translation, interpretation.
Do I have to sign a longterm contract?
Nope - you can pay month by month, and cancel anytime. Further, we’re so confident in our service that we offer a full money back guarantee for the first 30 days.
What happens when I go over the number of hours in my plan?
No problem! You can easily add more hours.
Do I always get the same Assistant?
We’ll do our best to assign a single VA to you, but if they’re away or unavailable, we’ll seamlessly provide another Assistant. Don’t worry - with your permission, all of our VAs share information with each other. You won’t need to explain yourself again.
Can a business use TokyoMate Assistant?
Absolutely. TokyoMate is an excellent and cost effective way to scale your business operations in Japan.
When can I start using TokyoMate Assistant?
Immediately! Just sign up and we’ll be in touch right away.
I have some unique requirements, or I need a larger plan.
We’ll do our best to help, and we’d love to chat. Contact us through [email protected] or the livechat function in the bottom right hand corner of this website.
Can my TokyoMate Assistant answer my company phone number for me?
Yes - this service is coming soon.
Can my Assistant take care of in-person tasks?
Yes! We’re able to help in-person for an additional premium of 40% on the hourly rate to cover costs and transportation.
How can I communicate with my Assistant?
You can create tasks through our website interface, email, phone call, SMS, or however you want. We’re happy to use your preferred medium or chat application.
Perfect, we have answers! Please feel free to email us any time on [email protected], or you can livechat with us by clicking the icon in the bottom right hand corner of the screen.