Assistant Pricing

Simple, pay-as-you-go pricing.

For Individuals
Personal ¥15,000p/mo
30 day money back guarantee

The best & most cost effective way to gain a 30% improvement in your quality of life in Japan.

What's included
  • 3 hours of tasks
  • Turn around in 2 days
  • 1 access account
Executive ¥24,000p/mo
30 day money back guarantee

Perfect for side projects, independent businesses, and consultants on the run.

What's included
  • 5 hours of tasks
  • Turn around end of next day
  • 2 access accounts
For Businesses
Business ¥110,000p/mo
30 day money back guarantee

The easiest way to create or grow a business. Competent, productive, bilingual staff immediately available.

What's included
  • 25 hours of tasks
  • Turn around in 2 hours
  • 5 access accounts
Business Premium ¥275,000p/mo
30 day money back guarantee

Treat your employees to the full white-glove, VIP service. Anything you need, handled professionally by our team.

What's included
  • 65 hours of tasks
  • Turn around in 15 minutes
  • 15 access accounts
  • Dedicated account contact
All plans include:
  • Pay bills on your behalf
  • Auto-pay
  • On-demand translation/interpretation
  • Add-on hours available
All Business plans include:
  • Register your company address
  • Custom NDA

Features that work the way you do

Pay bills on your behalf

Your assistant can take care of your bills for you.

Processing fee: 500 + 3% of the amount

Auto-pay

With your permission, we can use your credit card to order or pay for things on your behalf.

On-demand translation

Get your documents translated from Japanese to English, on demand.

Add-on hours always available

Busy month? We've got you covered. Once you've signed up to a plan, you can easily add more hours.

We communicate where you do

Communicate with your assistant in the format you’re most comfortable. 
Text, iMessage, email, Slack.. you choose.

Data security & privacy

We take your data and privacy extremely seriously. All TokyoMate staff and virtual assistants sign confidentiality agreements.

Business

Full feature list comparison

Personal Executive Business Basic Business Business Premium
¥15,000 ¥24,000 ¥46,000 ¥110,000 ¥275,000
Essentials
Assistant Hours Included 3 5 10 25 65
Add-on Hours Available
User Accounts 1 2 3 5 15
Task Turnaround Two Business Days End of Next Business Day Same Day 2 Hours 15 Minutes
Simultaneous Bilingual Interpretation
Bills
Pay Bills on Demand
Just Charge Me
For Businesses
Register Company Address
Custom NDA
Dedicated Contact
Add Ons
Virtual Reception Service ¥30,000 ¥30,000 ¥30,000 ¥30,000 ¥30,000
In-Person Support in Tokyo

Why Choose Us?

Quality Guarantee

Work with the top 3%. We have strict 5 step screening processes and only 3% of our candidates become MailMate Assistants.

Get started today

Our assistants are ready to start working with you today. No waiting around for interviews and letters of acceptance. We’ve done the vetting for you.

2 Hour Response Times

Your virtual assistant will respond in 2 hours with the completed task or an estimated time of completion.

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Happy Customers

Don’t just take our word for it

It is unusual to be able to find a bi-lingual secretary with special background with clinic work experience.

The assistant is very proactive and eager to take on tasks very quickly. I highly recommend the service!

CEO, Pharmaceutical Industry

Your service exceeded our expectations for a virtual assistant in every way. The fact she is ‘virtual’ had zero impact on her ability to provide timely, creative and effective support. Overall, the experience has been fantastic and it’s great to know we have such a capable, professional and personable assistant standing by to support us as we grow our business here in Japan.

CEO, Staffing & Recruitment Agency

Get 20% off a combined Assistant & Mail package

If you'd like to combine our packages, we'll set you up with a discounted package