Here's how Mail helps
Read your mail anywhere in the world.
No more clutter
We receive, store, and convert your mail to high-res PDFs.
Advanced search & back-up
Easily scan through your securely stored archive using text search.
The right info with the right people
Easily share important mail with your team members, lawyers, or accountants.
Pay your bills
We’ll deal with non-English speaking organizations & pay bills on your behalf.
Everything safe in the cloud
Your physical mail is stored under lock and key. Your virtual mail is encrypted with 256-bit encryption level technology.
Our bilingual team will ensure your mail is diverted to your new virtual address.
3 simple steps to digital mail
Try TokyoMate risk free
If you're unhappy, we offer a 30-day money-back guarantee.
Redirect your mail to your new address
We will help you switch to your new address. Just send us a picture of the postal mail that you wish to be redirected.
Check your mail online
With 1-click, you can request to have your mail stored, scanned, shredded, or settled (if it’s a bill that’s due).
Pay bills, offload tasks. Get things done.
Pay your bills with 1-click. Hand over tasks to our Assistant. Get back to doing what you do best.
Why Choose Us?
We do all the work for you
You don’t have the time to jump through hoops. That’s why we do everything for you. From scanning, translating, and securely storing—to shredding and even paying your invoices.
Superior customer support
If you ever have any questions, our digital mailroom customer service team are the best in the business. And, most importantly, they all speak fluent English.
Security is our #1 priority. All your mail stays under 24/7 surveillance or can be shredded to ensure your privacy. Once your mail is digitally converted, it’s encrypted with 256-bit encryption level technology.
Whether you’re in the office, travelling the globe, or drinking cocktails on the beach, you’ll always have 100% access to all your mail and documents.
Don’t just take our word for it...
It is unusual to find a bilingual secretary with a background and experience in clinic work.
The assistant is very proactive and eager to take on tasks quickly. I highly recommend this service!
Your service exceeded our expectations for a virtual assistant in every way. The fact that she is ‘virtual’ had zero impact on her ability to provide timely, creative, and effective support. Overall, the experience has been fantastic and it’s great to know we have such a capable, professional, and personable assistant standing by to support us as we grow our business here in Japan.
TokyoMate has been truly INVALUABLE in helping me
manage my Japanese investment and business dealings when I am outside of Japan. Their service has
proven to be much, much more than virtual mail forwarding. They assist with getting me copies of all my
Japanese correspondence, utility bills, and government notices, provide a bill payment facility when I am
outside of Japan, and even help translate correspondence I don’t understand.
They’re practically my Japanese concierge at a fraction of the cost I was previously paying property managers, assistants, and translators, etc. for the same service(s). They’ve also proven to be highly professional and have always responded promptly to any queries I have had. Amazing professional and personalized service that I highly recommend—especially if you are a foreign resident with business dealings and investments in Japan (like myself).
After spending 10 years based in Tokyo as an expat you accumulate a lot of correspondence which doesn’t go away the minute you leave. Thanks to TokyoMate bringing this service (finally) to Japan it was a worry I crossed off my list. The process is simple, online and offers various levels of service so you have choices. My mail is making it to me in South Korea regularly and securely.
Bring Mail & Assistant together
Hand over tasks from your Mail to our Assistant. Pay your bills with 1-click. Translate everything. Get personal and business tasks taken care of.