We are currently no longer onboarding new customers to this service

Assistant Pricing

Simple, pay-as-you-go pricing.

For Individuals
Starter ¥12,000p/mo 30-day money-back guarantee

The most cost-effective way to gain a 30% improvement in your quality of life in Japan.

What's included
  • 3 hours of tasks
  • 1 access account
  • Personal tasks
Executive ¥20,000p/mo 30-day money-back guarantee

Designed for busy individuals needing some extra help.

What's included
  • 5 hours of tasks
  • 1 access account
  • Personal tasks
For Businesses
Team ¥48,000p/mo 30-day money-back guarantee

The on-demand support team. All your executive and light corporate needs covered.

What's included
  • 8 hours of tasks
  • 3 access accounts
  • Business & personal tasks
  • Dedicated Assistant
Business ¥90,000p/mo 30-day money-back guarantee

The easiest way to create or grow a business. Competent, productive, bilingual staff immediately available.

What's included
  • 15 hours of tasks
  • 5 access accounts
  • Business & personal tasks
  • Dedicated Assistant
Enterprise ¥180,000p/mo 30-day money-back guarantee

Treat your employees to the full white-glove, VIP service. Anything you need, handled professionally by our team.

What's included
  • 30 hours of tasks
  • 5 access accounts
  • Business & personal tasks
  • Dedicated Assistant
All plans include:
  • Pay bills on your behalf
  • Auto-pay
  • On-demand translation/interpretation
  • Add-on hours available

Features that work the way you do

Pay bills on your behalf

Your assistant can take care of your bills for you.

Processing fee for bills below ¥50,000 is ¥500 + 3% of the amount, for bills above ¥50,000 is 4% of the amount


With your permission, we can use your credit card to order or pay for things on your behalf.

On-demand translation

Get your documents translated from Japanese to English, on demand.

Quick Response

First response within 2~3 hours of your message, with an ETA for task completion. If it ends up taking more time, the VA will keep in touch to update on any changes to the ETA.

We communicate where you do

Communicate with your assistant in the format you’re most comfortable. Text, iMessage, email, Slack, etc. You choose.

Data security & privacy

We take your data and privacy extremely seriously. All TokyoMate staff and virtual assistants sign confidentiality agreements.


Full feature list comparison

Starter Executive Entrepreneur Team Business Enterprise
¥12,000 ¥20,000 ¥30,000 ¥48,000 ¥90,000 ¥180,000
Assistant Hours Included 3 5 5 8 15 30
Add-on Hours Available 2 3 3 7 15 30
Simultaneous Bilingual Interpretation
Dedicated Assistant
Personal Tasks
Business Tasks
Access Accounts 1 1 1 3 5 5
Task Priorization
Pay Bills on Demand
Just Charge Me
TokyoMate Dashboard
Chat Apps
For Businesses
Register Company Address
Custom NDA
Add Ons
Virtual Reception Service ¥30,000 ¥30,000 ¥30,000 ¥30,000
In-Person Support in Tokyo

How To Get Started

Quick Discovery Call

Tell us the specifics of your needs and requirements. We will let you know the estimated time for you to start working with your assistant.

Sign Up To TokyoMate

Once your assistant is ready, you can sign up to a TokyoMate plan! TokyoMate accepts all major credit cards. Payments are processed with Stripe.

Onboarding Phone Call

Have an onboarding call with your assistant, clarify upcoming tasks and ask questions. Up to 30 min. of complimentary time to facilitate a great start.


Happy Customers

Don’t just take our word for it

It is unusual to find a bilingual secretary with a background and experience in clinic work.

The assistant is very proactive and eager to take on tasks quickly. I highly recommend this service!

CEO, Pharmaceutical Industry

Your service exceeded our expectations for a virtual assistant in every way. The fact that she is ‘virtual’ had zero impact on her ability to provide timely, creative, and effective support. Overall, the experience has been fantastic and it’s great to know we have such a capable, professional, and personable assistant standing by to support us as we grow our business here in Japan.

CEO, Staffing & Recruitment Agency