Category: Customer Service

Japanese Phone Etiquette: Mistakes to Avoid for Better Client Calls
Business, Customer Service May 17th, 2021

Japanese Phone Etiquette: Mistakes to Avoid for Better Client Calls

Which of these easy-to-make phone mistakes are you making? And what should you be saying instead? 
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Amy Yamashita
Amy Yamashita Community Specialist
Mid-Year Gifts (Ochugen) for Japanese Clients, Yes or No?

Mid-Year Gifts (Ochugen) for Japanese Clients, Yes or No?

Are Japanese still sending mid-year gifts to each other? And should you be sending mid-year gifts to business associates and clients? Here’s what to know before deciding one way or the other. 
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Amy Yamashita
Amy Yamashita Community Specialist
5 Must-Read Articles for Cementing Client Relationships in Japan
Business, Customer Service May 4th, 2021

5 Must-Read Articles for Cementing Client Relationships in Japan

What areas of knowledge should you acquire to build strong relationships with your Japanese clients? Here are 5 resources that answer that question. 
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TokyoMate Team
TokyoMate Team  Executive Updates
Keigo Mistakes to Avoid With Your Japanese Clients

Keigo Mistakes to Avoid With Your Japanese Clients

Are you making these keigo mistakes? You don’t need to know the ins and outs of keigo grammar construction to improve how you sound, starting from today.
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Amy Yamashita
Amy Yamashita Community Specialist
Seating Protocol in Japan: Who Sits Where When Meeting Clients?  
Business, Customer Service April 1st, 2021

Seating Protocol in Japan: Who Sits Where When Meeting Clients?  

You don’t want to sabotage your opportunity by sitting in the wrong spot. So what should you know about seating protocol when meeting with your Japanese clients?
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Tomoko Matsuoka
Tomoko Matsuoka Staff Writer
The Secret to Better Introductions with Japanese Clients
Business, Customer Service March 31st, 2021

The Secret to Better Introductions with Japanese Clients

Ready to expand your Japanese business etiquette? Master these moves, just in time for your next big pitch with your Japanese prospects. 
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Amy Yamashita
Amy Yamashita Community Specialist
Can You Compete in the Land of Supreme Customer Service? 
Customer Service March 15th, 2021

Can You Compete in the Land of Supreme Customer Service? 

3 key strategies—backed by data—that will help you maximize customer satisfaction and minimize the risk of offense in Japan.
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Tomoko Matsuoka
Tomoko Matsuoka Staff Writer